Legal
How Brazelia MedSpa & Integrative Wellness handles the information you give us through this website, and how we protect the records we keep as a Florida medical practice.
Brazelia MedSpa & Integrative Wellness (“Brazelia,” “we,” “us,” or “our”) operates a single medical spa and integrative wellness practice in Boca Raton, Florida. This policy explains what information we collect through brazeliamedspa.com (the “Site”), how we use and share it, and the choices you have.
Section 10 separately describes how we treat the clinical records we keep about patients of the practice, which are governed by Florida law rather than by this website policy.
Please do not send detailed health information through the Site. Our web forms and chat are not secured for clinical communication. If you need to discuss your health history or a clinical concern, call the office at (561) 353-2265.
We do not collect payment card numbers through this website. Payment is taken in the office through our payment processor, which handles card data directly under its own security obligations. We never ask for your Social Security number, driver’s licence number, or financial account numbers through a web form.
Like most websites, the Site records some technical information when you visit: your IP address, browser type and version, device type and screen size, operating system, the pages you view and how long you stay, and the site or search that referred you. This is collected through cookies and similar technologies, and analytics cookies are only set if you allow them. See our Cookie Policy for the detail and for how to change your choice at any time.
We use the information described above to:
We share information only as described here.
We use a small number of vendors to run the practice and the Site — website hosting, online appointment booking, live chat, email delivery, website analytics, and payment processing. They receive only the information they need to perform their function for us, and are not permitted to use it for their own purposes. Where a vendor handles patient information on our behalf, we put a written agreement in place governing that handling.
We may disclose information where we are required or permitted to do so by law — for example, in response to a subpoena, court order, or lawful request from a regulator or law enforcement, or where disclosure is necessary to prevent serious harm.
If the practice is ever sold, merged, or reorganised, records may transfer as part of that transaction. Patient records would transfer in accordance with Florida law governing the custody of medical records.
We share information in any other circumstance only with your authorization.
We do not sell your personal information, and we do not sell sensitive personal information. We do not share it with third parties for their own advertising purposes, and we do not disclose patient information for marketing without your separate written authorization.
We use cookies and similar technologies for the Site to function, and — only with your consent — to understand how the Site is used. When you first visit, you are shown a banner that lets you accept or decline each category. You can change your choice at any time from the Cookie Settings control on the Site.
We honor the Global Privacy Control (GPC) signal. If your browser sends it, non-essential cookies are declined automatically without you having to do anything. Our Cookie Policy lists the categories, what sits in each, and how to manage them in your browser.
We use artificial intelligence (AI) assistants to help answer the phone, respond to messages, and stay in touch with our patients. This section explains where AI is involved, what it can see, and how to reach a person instead.
You can always ask for a human. Say “speak to a person” on a call, type it in chat, or call the office at (561) 353-2265 during business hours. We will not keep you with an AI assistant if you would rather not be.
An AI assistant identifies itself as an automated assistant at the start of a call or chat. If you are ever unsure whether you are speaking with a person, ask — you will get a straight answer.
When you call us, the assistant may look up your record so that it can help you — for example, to tell you when you were last in, what you had done, and what you may be due for.
The assistant that places outgoing calls and messages works from a narrower set of details: your name, phone number, email address, the date of your last visit, and the service you last received. It has no access to your notes, your photographs, or anything else in your record.
The date of a visit and the service received are part of your health information, and we treat them that way. The providers whose technology runs these assistants receive that information only to perform this function for us, under a written agreement governing how they handle it. We do not permit them to use it for their own purposes, including training their own systems.
An AI assistant does not diagnose, does not give medical advice, and does not make or influence any decision about your care. Every clinical decision is made by a licensed practitioner. An AI assistant cannot approve a treatment, change a prescription, or answer a clinical question — those go to our clinical staff.
Do not use chat, text, or an AI assistant in an emergency. If you are having a medical emergency, call 911.
Calls handled by an AI assistant are recorded and transcribed so that we have an accurate record of what was said and arranged. You are told this at the start of the call. If you would rather not be recorded, say so and you will be put through to a member of our team instead. Recordings and transcripts are kept with our business records and are covered by the rest of this policy.
Consent to receive automated calls or text messages is not a condition of receiving care or of purchasing anything from us. You can opt out at any time — reply STOP to a text message, tell the assistant on a call to stop contacting you, or call the office and ask. We will record the request and honor it.
If you would rather we did not contact you through an AI assistant at all, tell us. We will note it on your file and have a member of our team contact you instead.
If you give us your phone number or email address, we may use it to reach you about your inquiry, your appointment, and your care.
Where we send messages by text: message frequency varies, message and data rates may apply, and consent is not a condition of purchasing any product or service. Reply STOP to any message to opt out, or HELP for help. We do not sell or share mobile phone numbers or SMS consent with third parties for their marketing. Marketing emails carry an unsubscribe link in every message; unsubscribing from marketing does not stop appointment confirmations and reminders, which are part of your care.
If you become a patient of the practice, the records we keep about you — your health history, examination findings, treatment notes, and any photographs taken for clinical purposes — are confidential.
Under section 456.057, Florida Statutes, a licensed healthcare practitioner may not release a patient’s records without the patient’s written authorization, except in the limited circumstances the statute allows. That confidentiality obligation attaches to the practitioner directly. Where the federal HIPAA Privacy Rule applies to the practice, we handle your records in accordance with it as well.
You have the right to inspect your records and to receive a copy. Ask at the front desk or write to us using the details below, and we will respond within the timeframe Florida law allows. We may charge the reasonable copying fee the statute permits. You may also ask us to correct information you believe is inaccurate; if we do not agree to the change, you may have a statement of disagreement added to your file.
We take reasonable measures to protect the personal information in our care. The Site is served over an encrypted connection (HTTPS). Access to systems containing patient information is restricted to staff who need it, and is controlled by individual accounts and passwords. Paper records are kept secured. Records containing personal information are disposed of by shredding or secure deletion so that the information cannot be read or reconstructed.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. This is why we ask you not to send clinical detail through web forms or chat.
| Information | How long we keep it |
|---|---|
| Patient medical records | For the period required of a licensed practitioner under Florida law, and longer where a longer period applies to a minor’s records |
| Website inquiries and contact form submissions | For as long as needed to handle the inquiry and for our business records |
| Appointment records | As part of the practice’s business and clinical records |
| Email marketing list | Until you unsubscribe |
| Website analytics | For the retention period set in our analytics tool, in aggregate form |
| Cookie consent record | Up to 12 months, after which you are asked again |
The Florida Information Protection Act (section 501.171, Florida Statutes) applies to every commercial entity in Florida that handles personal information, regardless of size. If a breach affecting your personal information occurs, we will notify you as required — generally no later than 30 days after we determine that a breach has happened — and will notify the Florida Department of Legal Affairs where the statute requires it.
The Site is intended for adults. We do not knowingly collect personal information through the Site from anyone under 18. If you believe a minor has provided us information through the Site, contact us and we will delete it. Where we treat a minor patient, we do so only with the consent of a parent or legal guardian, and the parent or guardian exercises the rights described in this policy on the minor’s behalf to the extent Florida law provides.
The Site links to services we do not control, including social media platforms and our booking and chat providers. This policy does not apply to them. When you follow a link or interact with an embedded service, that provider’s own privacy policy governs.
We may update this policy. The current version always appears on this page with its effective date. If we make a material change to how we handle your information, we will make that clear on the Site.
For any question about this policy, your information, or your records:
Brazelia MedSpa & Integrative Wellness
101 Plaza Real South, Suite G
Boca Raton, FL 33432
Phone: (561) 353-2265
Email: drb@brazeliamedspa.com
See also our Terms & Conditions and Cookie Policy.